Service company
BMES — Bio-Medical Equipment Service Company
Louisville, Kentucky · Nationwide depot repair company
★ 4.8 Google rating (9 reviews)
Biomedical Equipment Technician (BMET) Patient Monitoring / Telemetry Specialist
Imaging serviced:Ultrasound
BMES runs a nationwide mail-in depot repair operation from Louisville, KY, specializing in patient monitors, telemetry, infusion pumps, and transducers, with flat-rate pricing and a 3-5 business day turnaround. Founded in 1989, the company is ISO 9001:2015 and ISO 13485 certified and backs repairs with a 6-month warranty.
Services
- Depot repair of patient monitors and telemetry equipment
- Infusion pump repair (Alaris 8015, 8100, 8110, 8120, 8300, Medsystem III)
- Fetal transducer and ultrasound transducer repair
- O2 blender and suction regulator repair
- Bedside module repair (unverified — confirm directly)
- Refurbished medical equipment sales and rentals
- Purchases used medical equipment
- Medical accessories and parts sales through an online store
Coverage
- Nationwide mail-in depot repair from a national repair center in Louisville, KY (3405 Robards Court)
- Facility located minutes from the national UPS hub, receiving inbound shipments by 10:30 a.m. daily
- 3-5 business day repair turnaround
States covered: KY (and nationwide)
Experience
- Founded in 1989 (37 years operating)
- Grew from a regional field-service repair company into a nationwide depot repair operation
- Repair catalog covers 128+ equipment models
- Multiple regional account managers and field reps serve a nationwide customer base
Certifications
- ISO 9001:2015 certified
- ISO 13485 certified
Programs & terms
- Flat-rate repair pricing covering all functional components plus cases and plastics critical to operation
- Free evaluation and estimate; unit returned at no charge if repair is declined
- Online repair initiation with printable shipping label — no RMA number required
- Shipments on BMES labels or picked up by BMES reps are insured in transit
- Loaner equipment available based on inventory
Trust signals
- Repairs performed to OEM specifications via a 7-Step Critical Care Process
- Company reports a 95+% success rate on repairs completed at the flat rate
- 6-month "Confident Care Warranty" on repairs; all-inclusive warranty on billable repairs and reconditioned equipment sold
- Units cleaned and disinfected before return shipment
Contact details are available to members.
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