Service company
Blue Ridge X-Ray Company Inc.
Arden (Asheville metro), North Carolina · Regional imaging equipment sales and service company with nationwide installation reach
Imaging Service / Radiology Engineer
Imaging serviced:MRI CT X-ray / Radiographic / Fluoroscopy Ultrasound C-arm Mammography
Blue Ridge X-Ray Company (Blue Ridge Imaging Technologies) is a 40+ year, roughly 70-person imaging equipment sales and service company based in Arden, NC, with nationwide installation, repair, and remote support for X-ray, CT, MRI, ultrasound, C-arm, and mammography systems. It represents major OEM lines (GE Healthcare, Konica, Carestream, Agfa, Guerbet) alongside its own Pinnacle equipment brand.
Services
- Service and technical support for medical imaging systems, staffed by factory/OEM-trained field service engineers
- Preventive maintenance on installed imaging equipment
- Emergency repair service, both remote and on-site
- Nationwide equipment installation and de-installation/replacement projects (unverified — confirm directly)
- Remote service support: software updates, DICOM modifications, procedure customization, and connection troubleshooting
- DR panel calibration assistance
- Digital retrofits and upgrades, including CR-to-DR conversions
- Radiographic and portable X-ray system sales and service
- Fluoroscopy and C-arm systems
- CT (computed tomography) systems
- MRI systems, including veterinary MRI
- Ultrasound systems across multiple specialties
- Mammography systems
- PACS and digital imaging: network configuration, security, and IT support
- Imaging equipment sales, including the company's own Pinnacle line
Coverage
- Corporate office in Arden, NC (Asheville area)
- Nationwide installation and support, with hundreds of installations across the country
- Service call center with 24/7 availability
- Field service engineers travel on-site; remote diagnostics and remote support also available
- System parts stocked within the USA for same-day or overnight delivery
States covered: NC (and nationwide)
Experience
- Founded in 1982, with over 40 years in business
- Approximately 70 employees
- Factory-trained service engineers make up almost 50% of the 70-employee workforce
- 30 OEM-trained field service engineers and IT service support engineers
- In-house IT department providing remote customer support around the clock
- PACS/digital imaging division established in 2001
- Hundreds of installations across the country
Certifications
- Better Business Bureau accredited business
- Field service engineers described as factory-trained and OEM-trained
- Represents manufacturers including GE Healthcare, Konica, Carestream, Agfa, and Guerbet
Programs & terms
- Rapid Response Program: complimentary for the first 12 months following system installation, then an annual fee quoted separately with auto-renewal available
- Rapid Response includes unlimited remote service support during regular business hours; 24/7 support is available with after-hours rates
- Post-warranty service agreements offered, with multiple maintenance and repair options and custom contracts
- Service requests taken by phone (800.727.7290, option 3), through an online service request form, or by email
- Request-a-quote form on the site for equipment inquiries
Trust signals
- Serves hospitals, imaging centers, primary care practices, urgent care facilities, orthopedic clinics, chiropractic offices, podiatry practices, and veterinary facilities
- The company states that many customers have been with Blue Ridge since its inception and have made multiple equipment purchases over the years
- Remote support is described as HIPAA compliant
- Better Business Bureau accredited
Contact details are available to members.
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